Refund policy
Refund Policy
Effective Date: April 1, 2025
At Colorado Softball Academy Fan Store, we want you to be completely satisfied with your purchase. If you are not happy with your order, please review our refund policy below.
Returns & Exchanges
We accept returns or exchanges within 30 days of delivery, provided the item meets the following conditions:
- The item is unused, unwashed, and in its original condition
- All tags and packaging are intact
- Proof of purchase is provided
Non-Returnable Items:
- Custom or personalized items
- Final sale or clearance items
- Gift cards
Refunds
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, a refund will be processed to your original payment method within 5-7 business days.
Shipping fees are non-refundable, and return shipping costs are the responsibility of the customer unless the item is defective or incorrect.
Damaged or Incorrect Items
If you receive a defective, damaged, or incorrect item, please contact us within 7 days of delivery at [Your Contact Email]. We will provide a replacement or refund at no additional cost to you.
How to Start a Return
To initiate a return, please email us at [Your Contact Email] with your order number and details about the item. We will provide return instructions and shipping information.
Contact Us
If you have any questions about our refund policy, feel free to reach out to us at crowley@cosoftballacademy.com.